Effective from: 2026-09-03
1. TERMS AND DEFINITIONS
1.1. Interneto Vizija (the Service Provider) means UAB Interneto Vizija, Company Reg. No. 126350731, VAT Reg. No. LT263507314, registered office address: J. Kubiliaus Str. 6, LT-08234, Vilnius, Lithuania.
1.2. Customer means a natural or legal person that orders and uses the Services of Interneto Vizija. A natural person who orders and uses the Services for any purposes not relating to his/her business, trade, craft, or profession (orders and uses them for consumption purposes) may also be referred to as the Customer Consumer in these General Terms and Conditions.
1.3. Parties means Interneto Vizija and the Customer. Each of them individually shall be referred to as a/the Party.
1.4. Services means the internet services provided by Interneto Vizija to Customers, such as domain registration and administration, website hosting, provision of filters for incoming e-mail messages, professional hosting, server renting, SSL (Secure Sockets Layer) certificate, SEO (Search Engine Optimisation), solutions and tools to assure website security, VPN (Virtual Private Network) and other similar and/or related services and solutions. Detailed information on the services provided by Interneto Vizija is available on the Website.
1.5. General Terms and Conditions means these General Terms and Conditions of Provision of Services of UAB Interneto Vizija, which lay down the main conditions and procedure of provision and use of the services and the rights and obligations of the Parties. The General Terms and Conditions are published on the Website.
1.6. Special Terms and Conditions means the Services provision plans and parameters as well as the Services provision pricing conditions, which in combination with the General Terms and Conditions shall constitute the Agreement. The Services provision parameters and pricing are published on the Website and the other websites managed by Interneto Vizija. The Special Terms and Conditions shall also include information relating to specific Services provided in the Customer’s Account in the Customers System, as well as the fair use conditions applicable to unlimited resources published on the Website at https://www.iv.lt/en/hosting-benefits/#unlimited.
1.7. Agreement means the agreement of provision of the Services concluded between the Customer and Interneto Vizija according to the procedure laid down in these General Terms and Conditions, which Agreement consists of the General Terms and Conditions and the Special Terms and Conditions and under which the Parties assume, with regard to each other, certain obligations relating to ordering, provision, receipt, and use of the Services.
1.8. Website means the website administered by Interneto Vizija that is accessible at https://www.iv.lt/.
1.9. Customers System means the Customers self-service system available at https://klientams.iv.lt/, by means of which Customers can place, and agree on Services orders, manage the Services, receive, view and pay invoices for the provided Services, and receive and exchange information with Interneto Vizija.
1.10. Account means the Customer’s account in the Customers System, which the Customer can create by filling out the registration form and by means of which the Customer can access and use the Customers System.
1.11. Privacy Policy means the Privacy Policy of Interneto Vizija that is published on the Website at https://www.iv.lt/privatumo-politika/.
1.12. Service Reservation Expenses means the expenses that Interneto Vizija sustains for the reservation of the Services resources, e.g. reservation of server space, as well as the expenses sustained by Interneto Vizija in connection with employee time costs, for services provided to Interneto Vizija by other service providers, e.g. domain registration, and which Interneto Vizija is unable to regain. When the Customer concludes the Agreement for a fixed Service term and in each subsequent extension of the Service term, the reservation expenses shall be included in the Service fee. The amount of the Service fee set for the Service term shall cover and compensate for the expenses of Interneto Vizija referred to above.
2. GENERAL PROVISIONS
2.1. The General Terms and Conditions are legally binding upon the Parties. The General Terms and Conditions must be abided by each Customer, regardless of whether or not the Customer registers with the Customers System and whether or not the Customer has an Account in the Customers System. The Services may only be ordered and used following familiarisation with the General Terms and Conditions and acceptance to be bound by them. Where the Customer does not agree to the General Terms and Conditions (or part thereof), the Customer may not order or use the Services and register with, or use the Customers System. The General Terms and Conditions shall not replace or annul any rights of Customers Consumers that are guaranteed by legal acts or any duties of Interneto Vizija in respect of Customers Consumers that are provided for by legal acts.
2.2. Interneto Vizija may amend both the General Terms and Conditions and the Special Terms and Conditions, if the Services or the particularities of their provision change, if the business model of Interneto Vizija or the model of provision of the Services (e.g. operating conditions, territory, pricing) change, and if the General Terms and Conditions or the Special Terms and Conditions must be amended due to the change of legal acts or any instructions given by state authorities.
2.3. Customers shall be notified about the amended General Terms and Conditions by e-mail or in the Customers System. The amended General Terms and Conditions shall become effective after they are published on the Website and shall only apply to Service orders, use and provision of the Services implemented after amendment of the General Terms and Conditions. Where the Customer does not agree to any amendments to the General Terms and Conditions, the Customer may not order the Services or extend the term of use of the ordered Services. Where the Customer orders any Services or extends the term of use of the Services after publication of the respective amendments to the General Terms and Conditions, it shall be deemed that the Customer agrees to the amendments of the General Terms and Conditions in full and without any reservations.
2.4. Interneto Vizija shall not be liable and shall not assume any risk, if the Customer fails to familiarise himself with the General Terms and Conditions and/or the Special Terms and Conditions. With consideration of the fact that the Customer has been provided with an opportunity to familiarise himself with the General Terms and Conditions and the Special Terms and Conditions, it shall be deemed that Interneto Vizija has appropriately fulfilled its obligations relating to provision of information.
3. THE AGREEMENT AND SUBJECT MATTER THEREOF
3.1. The Customer that wishes to conclude the Agreement must place with Interneto Vizija a Service order accompanied by all required information, read and agree to the General Terms and Conditions and the Special Terms and Conditions, and pay for the Services in accordance with the procedure laid down in the General Terms and Conditions. The Agreement shall be deemed concluded and shall become effective from the moment the Customer performs all the actions listed in this clause.
3.2. Interneto Vizija hereby undertakes, either independently and/or by hiring subcontractors, to provide quality Services to the Customer in accordance with these General Terms and Conditions and the applicable Special Terms and Conditions, and the Customer hereby undertakes to accept the provided Services and use them according to the provisions of these General Terms and Conditions and the Special Terms and Conditions and pay the agreed Service price to Interneto Vizija.
4. ORDERING OF THE SERVICES AND EXTENSION OF THE TERM OF PROVISION OF THE SERVICES
4.1. The Customer may order the Services on the Website and/or in the Customers System by filing out the order form and/or providing the information required for ordering the Services. Successful placement of an order shall be confirmed by notifications sent by e-mail. After the Customer pays the proforma invoice for the Services provided to the Customer by Interneto Vizija by e-mail and/or in the Customers System, it shall be deemed that the Agreement has been concluded and Interneto Vizija shall commence implementation of the Service order.
4.2. For execution of a placed order to be commenced, the Customer must pay the proforma invoice issued by Interneto Vizija within the time-limit indicated in the invoice. Where the Customer fails to pay the invoice or pays it with a delay, the order shall be cancelled, unless Interneto Vizija provides the Customer with an opportunity to pay for the Services later by extending the payment deadline. Interneto Vizija shall not commence execution of an order until the Customer has paid for the Services.
4.3. Following placement of an order, the Customer may only adjust and/or cancel the order if the Customer registers with the Customers System. In the Customers System, the Customer can also manage the ordered Services and order new Services. Where the Customer does not register with the Customers System, the Customer may not adjust or cancel an order but may place a new order. Only an order paid by the Customer shall be executed.
4.4. The Parties hereby agree that at least 7 (seven) days before expiry of the term of provision of an ordered Service, Interneto Vizija shall issue to the Customer a proforma invoice for the Services for the same term for which the Services were last ordered. Following payment by the Customer of the proforma invoice, the provision of the Services shall be extended for the said term.
5. THE CUSTOMERS SYSTEM, REGISTRATION AND ORDER INFORMATION
5.1. The Customer hereby undertakes to provide Interneto Vizija with accurate, correct, and complete information relating to registration with the Customers System and Service order. Where the Customer provides any inaccurate, incomplete, or incorrect data, it may be impossible to register with the Customers System and/or order the Services. Furthermore, in this case Interneto Vizija shall acquire the right to cancel the already created Account, restrict or suspend the use thereof, and/or refuse to accept a Service order.
5.2. Following provision and entry of all information required for registration by the Customer, the Customer shall be registered, and an Account shall be created for the Customer in the Customers System. An automatically generated password intended to protect the Account shall also be sent to the Customer. The Customer may change this password to a password of his choice.
5.3. Where Interneto Vizija has any doubts as to the Customer’s identity, then, prior to activating the Account for the Customer and/or providing all functionalities of the Account, Interneto Vizija shall be entitled to request from the Customer additional information and/or documents proving the Customer’s identity or other relevant circumstances. Successful registration of the Customer shall be confirmed by notifications sent by e-mail. Where the conditions and requirements specified at the time of registration are not satisfied, e.g. any of the requested information is not provided, the Account will not be approved.
5.4. The Account in the Customers System shall be created for the Customer automatically, and the Customer may not transfer the Account or provide any other rights to use the Account to third persons, except in cases where the Customer, in the process of using the functionalities available in the Customers System, grants access and/or use rights to other users related to the Customer (employees, representatives, etc.). Such users shall act on behalf of the Customer, and the Customer shall assume all liability for any actions performed by such users in the Customers System and for any obligations they assume.
5.5. The Customer shall be responsible for the accuracy, correctness, and completeness of any data provided in the Account at the time of registration and/or ordering of the Services or later. It is prohibited to use any data of other persons at the time of registration and/or when ordering the Services.
5.6. The Customer must store his login credentials in such a manner as to protect them from unauthorised access by third parties, and immediately notify Interneto Vizija about any security breach or unauthorized use of the Customer’s Account and any changes in the information and/or data provided by the Customer by adjusting the respective information in his Account. Interneto Vizija will always deem that the data provided by the Customer are accurate and complete. For security purposes, it is recommended that Account passwords be changed at least once every six (6) months, keep enabled two factor authentification. Interneto Vizija will not be liable for any damages sustained by the Customer and/or third parties as a result of the Customer failure to take adequate measures to protect login credentials, or indicating any inaccurate and/or incomplete data or not adjusting or supplementing any data in case of their changes, except in cases where such data inaccuracies appear as a result of an inappropriate operation of the Interneto Vizija’s Websites and/or the Customers System.
5.7. Where the Customer provides any inaccurate, incomplete or incorrect data, Interneto Vizija shall be entitled to immediately and without notifying the Customer implement all or any of the following measures: (i) not register the Customer’s Account; (ii) deactivate the Customer’s Account; (iii) restrict or suspend the possibility to use the Account and/or the Services; (iv) delete any data of the Customer that are processed by Interneto Vizija; (v) refuse to accept a Service order. Notification about the implemented measures and the reasons for their implementation shall be provided to the Customer immediately after their implementation by e-mail or telephone.
5.8. The Customer may freely adjust and/or supplement registration data at any time. The Customer may only delete the Account in case it does not have any active Services; therefore, in order to delete the Account, the Customer must first of all cancel and/or terminate the Agreement. Following deletion of the Account, the Customer shall be deprived of the opportunity to use the Customers System. Following deletion of the Account by the Customer, Interneto Vizija may, with consideration of legal requirements, continue to store certain data of the Account in accordance with the procedure and time-limits laid down in the Privacy Policy.
5.9. Interneto Vizija shall be entitled to create and develop the Customers System and/or the Services and adjust their functionalities and properties as it deems fit. Where any modifications are material, Interneto Vizija shall notify Customers of this in the Customers System and/or on the Website or by sending an e-mail notification.
5.10. Interneto Vizija shall not provide any guarantees as to the quality, uninterrupted operation, or absence of faults or errors of the Customers System and shall not assume any liability for its temporary and/or ongoing non-operation and/or inappropriate operation or temporary unavailability, if this occurs for objective reasons, or for any loss of, or damage to the Customer’s data, if this occurs in the absence of any fault or gross negligence on the part of Interneto Vizija, or for storage of any information or data transferred to the server by the Customer using the Customers System upon termination of use of the Customers System. However, Interneto Vizija shall in all cases be liable for execution of paid Service orders.
5.11. Interneto Vizija shall be entitled to suspend the operation of the Customers System for a necessary and reasonable term, if this is required to carry out implementation of new functionalities, modifications, or technical maintenance. Interneto Vizija shall also be entitled to suspend the operation of the Customers System due to data security breach risks or if required by legal acts or an administrative act.
5.12. The Customers System may not be used for any purposes other than its intended purpose, or for any illegal or incompatible purposes. Interneto Vizija may at its own discretion discontinue or suspend the Customer’s access to all or some of the services or functionalities of the Customers System, if it has any justified suspicions that the Customers System is used for a purpose other than the intended purpose or in case where the Customer encumbers or uses the Customers System in violation of these General Terms and Conditions, requirements laws or other legal acts in a manner that poses a threat to the functioning of the Customers System or its availability for other Customers.
5.13. In the process of implementing any improvements, modifications, or fault elimination of the Customers System, Interneto Vizija shall ensure that the quality of the Services provided to the Customer does not decrease and that the other obligations relating to the Agreement are performed.
5.14. When the Customer orders the Services and/or registers with the Customers System, the Customer may be requested to agree and/or disagree to processing of personal data and profiling for the purposes of sending informational and/or advertising messages. The Customer can manage his consents in the Customers System. Further information about personal data processing is provided in the Privacy Policy.
6. PROVISION OF THE SERVICES AND OBLIGATIONS OF THE PARTIES
6.1. The parameters of provision of specific Services are indicated in the Special Terms and Conditions.
6.2. Interneto Vizija hereby undertakes to:
6.2.1. Provide to the Customer the Services ordered by the Customer in accordance with the Services quality parameters;
6.2.2. Ensure that the professional hosting and/or server renting service is available 99.95% (ninety-nine and ninety-five hundredth of a per cent) during calendar year time (from the first to the last day) (hereinafter the Service Level), except the service unavailability due to scheduled technical maintenance, emergency technical maintenance, or a force majeure event. The Service Level will not apply (and any Service compensation will therefore not be provided either), if the Service Level is not ensured as a result of any of the following: (i) the Customer carries out any testing of the Services without first reaching agreement with Interneto Vizija; (ii) the Customer fails to follow any specific instructions given by Interneto Vizija; (iii) the Customer fails to perform any obligations under the Agreement, any rules laid down in the General Terms and Conditions, or any parameters or conditions laid out in the Special Terms and Conditions;
6.2.3. Compensate to the Customer for every hour of the unachieved Service Level 10% (ten per cent) of the monthly fee payable under the Agreement for the Services listed in clause 6.2.2, but in any case no more than 100% of the monthly fee payable under the Agreement for the said Services, or provide the Services free of charge for the respective period when the Service Level is not achieved;
6.2.4. Not later than within 3 (three) business days from conclusion of the Agreement, grant to the Customer the right to use the Services for the term that was paid, except in cases where provision of the Services is subject to satisfaction of additional conditions as provided for in clauses 6.2.6 and 6.2.7;
6.2.5. At least 7 (seven) days before expiry of the term of provision of a Service, send to the Customer an invoice for payment for extension of the term of provision of the Service to the e-mail address indicated by the Customer;
6.2.6. In case the SSL certificate service is provided, not later than within 3 (three) business days from conclusion of the Agreement and receipt of required data from the Customer, submit to the issuer on behalf of the Customer an electronic application regarding issuance of the SSL certificate for the respective term; following issuance of the SSL certificate by the issuer, Interneto Vizija shall provide the public key to the SSL certificate to the Customer within 3 (three) business days;
6.2.7. In case the domain registration service is provided, not later than within 3 (three) business days from conclusion of the Agreement, submit to the register on behalf of the Customer an electronic application regarding domain registration, portability, or validity extension for the agreed term;
6.2.8. Assign Linux system administrators for continuous maintenance of a professional hosting server;
6.2.9. Unilaterally increase the Service plan of the professional hosting, if it is necessary for the reliable and continuous operation of the Client’s server. When changing the Service plan, the service validity period is also adjusted by proportionally recalculating the remaining service validity term of the old Service plan into the new period, proportionally shortening it.
6.2.10. Not later than within 24 (twenty-four) hours, take measures and put effort to eliminate any Service provision faults that occur due to failure of any hardware or software of Interneto Vizija. Where it is impossible to eliminate a Service provision fault within the said time-limit, Interneto Vizija shall notify the Customer about the envisaged time-limit for elimination of the Service provision fault;
6.2.11. Where provision of a Service fails by reason of failure of any services provided by partners (subcontractors) hired by Interneto Vizija or by reason of any other circumstances beyond Interneto Vizija’s control, Interneto Vizija may be unable to indicate and ensure a specific term of elimination of the failure of the Service;
6.2.12. In case where a Service cannot be provided (e.g. the register refuses to register a domain), notify the Customer about that and refund to the Customer all the amounts paid by him for the Services;
6.2.13. Implement necessary measures to ensure the security of hardware and software of Interneto Vizija and of data of the Customer;
6.2.14. Immediately notify the Customer by phone or e-mail on any issues relating to provision of the Services, e.g. if, in the opinion of Interneto Vizija, there is a threat or there are grounds to believe that there is a threat to the security of the Customer’s website and/or data, the limit of the data repository is about to be reached, the term of provision of a Service is about to expire, etc.
6.3. The Customer hereby undertakes to:
6.3.1. Provide accurate information that identifies the Customer and contact information and timely notify about any changes in this information. At the request of Interneto Vizija, provide documents confirming the accuracy of the information referred to above;
6.3.2. Comply with the conditions of provision of the Services, pay for the Services, use the Services for their intended purpose and in accordance with their technical and quality parameters, and follow Interneto Vizija’s instructions required for the appropriate provision of the Services and performance of the Agreement;
6.3.3. Not use the Services, either directly or indirectly, for any unlawful activities or in violation of enforced legal acts of the Republic of Lithuania or any rights of Interneto Vizija (https://www.iv.lt/en/vps-illegal-activities/) and/or third parties;
6.3.4. Pay for the ordered Services by the deadline indicated in the respective proforma invoice;
6.3.5. Not adjust and/or modify the Services or their technical parameters independently, if such a possibility is not provided for or granted in the case of provision of specific Services;
6.3.6. Not use the Services for unlawful purposes, including, without limitation, sending bulk unsolicited electronic communications, interfering with or compromising the operation or security of information systems or networks, or carrying out activities that violate the requirements of the laws of the Republic of Lithuania and/or other applicable legal acts, or the rights of Interneto Vizija or third parties;
6.3.7. Immediately notify Interneto Vizija about any Service provision faults;
6.3.8. If the professional e-mail filter service is used, update the website domain MX entry configuration in accordance with requirements of the professional e-mail filter;
6.3.9. Protect and properly update login credentials and other information, ensure security of the software code of websites, and timely update software and plug-ins;
6.3.10. Agree to the resource accounting data provided by Interneto Vizija and pay for the used server and/or other resources in accordance with the respective invoice issued to the Customer;
6.3.11. Perform Interneto Vizija’s requests and instructions relating to assurance of the appropriate provision and security of the Services and take all necessary steps and cooperate in the process of resolving any matters relating to provision of the Services and elimination of any faults of provision of the Services;
6.3.12. If the SSL certificate service is ordered and/or used, not later than within 1 (one) month from conclusion of the Agreement, provide to Interneto Vizija all data indicated by Interneto Vizija that are necessary for issuance of the SSL certificate;
6.3.13. Use services of a competent system administrator for the purpose of ongoing maintenance of the rented server (https://www.iv.lt/vps-prieziura/) and assurance of timely update and security of software, or implement this independently.
6.3.14. To adhere to the Special terms and Conditions applicable to the purchased unlimited resources plans, as outlined in point 1.6 and provided on the website https://www.iv.lt/en/hosting-benefits/#unlimited in the Unlimited Resources section.
6.3.15. When communicating with employees of Interneto Vizija, the Customer and the Customer’s representatives must comply with the principles of professional communication and must not use threats, insults or other degrading or unlawful behaviour. In the event of a systematic or serious breach of this obligation, Interneto Vizija may restrict the use of a specific communication channel, provided that the Customer retains a reasonable opportunity to receive customer support through other available communication channels.
6.4. Interneto Vizija shall be entitled, without the Customer’s consent, to hire third parties (subcontractors) for the purpose of performance of obligations under the Agreement. Implementation of this right shall not qualify as assignment of any rights or obligations.
6.5. Interneto Vizija shall be entitled to immediately and without prior notice take proportionate measures, including restricting, temporarily suspending or terminating the provision of the Services, where, as a result of the Customer’s actions, omissions, information provided through the Services or other circumstances related to the Customer’s Services:
(i) there is a genuine threat to the security, integrity, reliability or availability of the systems, networks, data or Services of Interneto Vizija, the Customer or third parties;
(ii) the Services are used unlawfully, in breach of the General Terms and Conditions or Special Terms and Conditions, third-party rights or requirements of applicable legal acts;
(iii) the Services are used for distributing malicious software, phishing, sending unsolicited communications (spam), unauthorised access to information systems, attacks against information systems or other prohibited activities;
(iv) the Customer’s actions cause or may cause significant harm to Interneto Vizija, its infrastructure, other Customers or third parties.
The measures applied shall be selected taking into account the nature, severity and recurrence of the violation, the risk posed and other relevant circumstances. Where the circumstances allow, the Customer shall be given an opportunity to remedy the violation before the provision of the Services is restricted, suspended or terminated. The handling of content-related and other violations shall additionally be subject to Section 13 of these General Terms and Conditions.
6.6. Interneto Vizija shall also be entitled, subject to giving notice to the Customer 1 (one) business day in advance, to suspend provision of the Services, if this is required for carrying out implementation of new Service functionalities, upgrades, modifications, migrations, or technical maintenance.
6.7. To ensure security of the Services and/or security of the Customer’s website, Interneto Vizija shall be entitled, without giving prior notice, to suspend provision of the Services, if there is a security threat to the Customer’s website, e.g. a DDoS (distributed denial of service) attack, or the Customer’s message flow creates problems for Interneto Vizija’s technical platform. Following suspension of provision of the Services, Interneto Vizija shall notify the Customer about the reasons for the suspension and the planned resuming of provision of the Services.
7. PAYMENT FOR THE SERVICES
7.1. The use of the Services by Customers is normally subject to a fee. In certain cases, Interneto Vizija may offer trying its Services free of charge. In this case, the Customer shall be separately notified about the conditions of provision of such Services.
7.2. Specific rates of the fee payable for the Services shall be indicated in the Special Terms and Conditions, and they are also indicated on the Website and/the in the Customers System when a specific Service is selected. At the time of ordering of the Services, the rates of the fee for the Services enforced at the time the order is placed shall apply.
7.3. The fee payable for the Services shall be indicated in the proforma invoice issued to the Customer. The fee payable for the Services shall include the Service Reservation fees, including value added tax (VAT), if VAT applies according to enforced legal acts.
7.4. The Customer must pay the fee to Interneto Vizija by the payment deadline indicated in the proforma invoice. Methods of payment for the Services shall be indicated in the proforma invoice issued to the Customer.
7.5. Unless the Parties otherwise agree in writing, an invoice for the Services shall be issued to the Customer in advance for the fixed term of use of the Services indicated in the Special Terms and Conditions and/or at the time of placement of the order. This term and the Services fee payable for this term shall be set with consideration of the Service Reservation Expenses; consequently, if the Customer terminates the Agreement or discontinues using the Services before this term expires, the paid amount shall not be refunded to the Customer, except in the instance indicated in clause 8.1 of these General Terms and Conditions.
7.6. Invoices shall be sent to Customers at the time an order is placed and/or to the e-mail addressed provided in the Customers System. Invoices shall also be provided in the Customers System.
7.7. The term necessary for agreeing on domain extension with the register shall be deducted from the first year of validity of the domain. This term shall depend on the conditions applicable to registration of a specific domain and may be of different durations.
7.8. Interneto Vizija may adjust the rates of fees payable for the Services by giving the Customer notice to that effect at least 30 (thirty) days in advance. Any adjustments shall not affect the fees payable for the periods that commenced before the date the adjustment become effective. In case of adjustment of the fee rate, the Customer shall be entitled to terminate the Agreement with Interneto Vizija from the adjustment effective date by giving notice to Interneto Vizija to that effect using the contact information available on the Website, by cancelling the Services in the Customers System, or by not paying an invoice for the Services for which the fee rate was adjusted.
7.9. Where the Customer fails to timely pay for the Services, the delayed payment administration fee indicated in the Special Terms and Conditions may be imposed on the Customer. Interneto Vizija reserves the right to suspend the Customer’s opportunity to use the Services for the period of the delay or discontinue provision of the Services, if it is not the first instance of the Customer’s failure to pay timely. Interneto Vizija shall be entitled to charge an additional fee for resuming of provision of a suspended or discontinued Service.
7.10. Where Interneto Vizija restricts provision of the Services, suspends, or discontinues it by reason of the Customer breaching any provisions of these General Terms and Conditions and/or the Special Terms and Conditions, then the fee for the Services that have not been used shall not be refunded. The fee shall not be refunded or compensated to the Customer in any other manners, e.g. by extending the Services, either. Interneto Vizija shall not assume, or compensate for any direct or indirect damages sustained by the Customer as a result of such restriction, suspension, or discontinuation.
7.11. By agreeing to the General Terms and Conditions, the Customer expressly agrees to receive electronic invoices. Electronic invoices shall be issued and received in any electronic format, including e-mailed links to invoices uploaded in Interneto Vizija’s system.
8. WAIVER AND TERMINATION OF THE SERVICES AGREEMENT; REFUNDS
8.1. The Customer shall be in any case entitled, without indicating a reason, to waive the Agreement that was concluded with Interneto Vizija remotely within 30 (thirty) days from conclusion of the Agreement and regain the funds paid for the Services.
8.2. The right to waive the Services Agreement and regain the funds shall not apply to any Agreements under which provision of the Services to the Customer has commenced or has been completed in full and which provide for the Customer’s duty to pay the price of the Services. These Services shall include the domain registration, SSL certificate and Identity protection tool services as well as other services for the provision of which Interneto Vizija hires partners. By agreeing to these General Terms and Conditions, the Customer confirms his understanding and expressly confirms that he shall not be entitled to waive the Services Agreement when Interneto Vizija has performed the Services Agreement in full and/or has provided the specific Services in full.
8.3. Where the Customer withdraws from the Services Agreement in accordance with the procedure laid down in clause 8.1, the amounts paid for the Services shall be refunded, except in the cases provided for in these General Terms and Conditions and applicable legal acts.
Where, together with the main Service, the Customer was provided with another Service free of charge, for a symbolic price, at a discount or as part of a special offer, and the right to withdraw from the Services Agreement and obtain a refund does not apply to such Service under clause 8.2, and such Service has already been provided, the standard price of such Service applicable at the time of the order shall be deducted from the amount refundable to the Customer, unless a different value of such Service was expressly indicated at the time of the order.
This applies, among other things, to a domain registration Service where the domain has been registered in the Customer’s name and the registration can no longer be cancelled.
Interneto Vizija shall refund the refundable amount to a Customer Consumer no later than within 14 (fourteen) days from the date of receipt of the notice of withdrawal from the Services Agreement.
8.4. Funds shall be refunded to the Customer Consumer in the same manner in which they were paid for the Services. By agreement of the Parties, Interneto Vizija may transfer the refundable amount to the account indicated by the Customer Consumer in any payment institution or other financial institution operating in the Republic of Lithuania.
8.5. Fees paid shall only be refunded to the Customer if the Agreement is terminated on the initiative of the Customer within 30 (thirty) calendar days from its effective date. In case where the Customer terminates the Agreement upon expiry of the said term, any funds paid by the Customer as a Service fee shall not be refunded and it shall be deemed as compensation to Interneto Vizija for the Service Reservation Expenses.
8.6. Interneto Vizija shall be entitled, at its discretion, to terminate the Agreement and/or suspend provision of the Services, if the Customer breaches any provisions of these General Terms and Conditions and/or any of his obligations as well as in other instances provided for in the General Terms and Conditions.
8.7. Prior to terminating the Agreement and/or suspending or discontinuing provision of the Services, Interneto Vizija shall notify the Customer (except in instances listed in these General Terms and Conditions) about the breach being committed by the Customer and about the fact that, if the breach is not eliminated and/or discontinued within the time-limit set by Interneto Vizija, the Agreement will be terminated or provision of the Services will be suspended and/or discontinued.
8.8. Upon termination of the Agreement or expiry of the validity period of a Service, the suspension of the Service, storage of the Customer’s data, retrieval, transfer and deletion thereof shall be governed by Section 14 of these General Terms and Conditions, the Special Terms and Conditions and applicable legal acts.
9. INTELLECTUAL PROPERTY
9.1. All intellectual property rights to the Services, the Website, the Customers System, the data stored in the Customers System, names, logos, Service names, descriptions, trademarks, software, designs, as well as all of their updates, modifications, improvements, supplementations, corrections and new versions and other property attributes, including all and any intellectual property rights attributed to them, shall be owned by Interneto Vizija, and these rights shall not be transferred or assigned to the Customer. All the rights to the Services and Interneto Vizija’s works shall be reserved. No content or other information of Interneto Vizija may be reproduced, made available publicly, or distributed without Interneto Vizija’s prior written consent.
9.2. The Customer hereby grants to Interneto Vizija the right to use free of charge, for an unlimited time and in an unlimited territory, the Customer’s name and logo in Interneto Vizija’s customer lists, on the Website, in advertising, and in commercial offers. The Customer may object to such use of its data at any time.
9.3. The Customer shall not be entitled to make any changes or modifications to the software code or other constituent parts of the Website, the Customers System, or specific Services, use reverse engineering, or perform any other actions that may affect the operation or integrity of the Website, the Customers System and/or the Services.
10. PERSONAL DATA
10.1. When processing the Customer’s personal data for the purposes of ordering the Services, concluding and performing the Agreement, payments and accounting, customer support, ensuring security and other purposes determined by Interneto Vizija, Interneto Vizija acts as a data controller. Detailed information regarding such processing of personal data is provided in the Privacy Policy of Interneto Vizija.
10.2. Where, in the course of providing the Services, Interneto Vizija processes personal data controlled by the Customer on behalf of the Customer, Interneto Vizija acts as a data processor and the Customer acts as a data controller or another entity entitled to instruct the processing of personal data.
10.3. In the cases referred to in clause 10.2, the Parties shall be subject to the Data Processing Agreement of Interneto Vizija, published on the Website and forming an integral part of the Agreement. A separate data processing agreement does not need to be signed between the Parties unless the Parties expressly agree otherwise.
11. LIABILITY OF THE PARTIES
11.1. Where a Party sustains any damages by reason of any unlawful actions of the other Party, the guilty Party must compensate for the direct damages sustained by the aggrieved Party, except in cases where legal acts obligate the guilty Party to compensate for all the damages sustained by the aggrieved Party.
11.2. Interneto Vizija shall not be liable for any consequences appearing to the Customer, if the Agreement is terminated and/or provision of a Service to the Customer is suspended and/or discontinued in accordance with the procedure laid down in these General Terms and Conditions.
11.3. Interneto Vizija shall not be liable for any of the following: (i) errors and failures of any communication systems used by the Customer; (ii) Service use faults resulting from cyber-attacks, viruses, or other third-party actions, except in cases where Interneto Vizija has failed to implement at least minimum security measures; (iii) failures or loss of any device used by the Customer; (iv) inappropriate operation of an operating system used by the Customer; (v) failures of operation of any other programmes; (vi) inappropriate operation of the Services as a result of the Customer failing to abide by the conditions of use of the Services; (vii) inappropriate operation of the Services resulting from the Customer’s intent or gross negligence, bad faith or illegal actions, or inaccurate or incorrect data provided by the Customer; (viii) any content uploaded by the Customer or compliance of any such content with legal acts, because Interneto Vizija does not control and does not affect any information that is transmitted, received and/or stored (if any such information can be transmitted, received and stored) using the Services.
11.4. The Services shall be provided in accordance with the principles “as is” and “as available.” Interneto Vizija shall not guarantee that access to the Services will be uninterrupted or error-free. Upon occurrence of any Service provisions failures, Interneto Vizija will seek to eliminate them as soon as possible. Interneto Vizija shall not assume or compensate for any damages sustained as a result of Service operation faults or failures, except in cases where Interneto Vizija must assume liability for such damages according to applicable legal acts.
11.5. Interneto Vizija shall not guarantee that the Customer will be always able to avail of the Services at the desired place and time because provision of the Services also depends on other factors that are beyond the control of Interneto Vizija, e.g. unstable or unavailable internet connection, a faulty device of the Customer or the Customer’s service user, failure to provide data required for provision of the Services, etc.
11.6. The Customer shall be liable in full for the following: (i) the content of any information that he sends, receives and stores using the Services (including any violations of legal acts of the Republic of Lithuania that regulate intellectual property, protection of personal data, provision of advertising services, etc.); (ii) any damage and inconvenience that arises to the Customer’s end users as well as any damage caused by the end users to Interneto Vizija and/or third parties (including any violations of legal acts of the Republic of Lithuania that regulate intellectual property, protection of personal data, provision of advertising services, etc.); and (iii) in case of failure of the Services, the Customer shall be liable for prompt provision of information to Interneto Vizija. The Customer must also take all steps to prevent any damage relating to Service failures or minimise the consequences of any damage that occurs.
11.7. The Parties shall not be liable for failure to fulfil their obligations, if the failure results from any circumstances that the Parties could not have controlled or reasonably foreseen at the time of conclusion of the Agreement and where the Parties could not have prevented the appearance of these circumstances or consequences thereof (force majeure circumstances, e.g. fire, actions of state authorities, announcement of an emergency situation and/or lockdown, military actions or civil unrest, attack against electronic systems used by Interneto Vizija, including any systems managed by Interneto Vizija’s service providers, etc.). Where the said circumstances last for more than 1 (one) month, the Parties may terminate the Agreement.
12. INFORMATION EXCHANGE
12.1. All and any notices, requests, and other documents relating to these General Terms and Conditions and provision of the Services shall be sent to the Customer to his Account and/or to the e-mail address indicated by the Customer at the time of registration with the Customers System or placement of an order for the Services.
12.2. For the purposes of performance of the Agreement and provision of the Services and to ensure the prompt problem and issue solving, regarding functional operational matters, including but not limited to invoices, notifications about service validity, updates on subscription and service renewals, security risks, and issues related to compliance with contractual agreements, the Parties hereby agree that they shall give priority to communication by phone, except in cases where, to resolve an issue or situation, the Customer must be accurately identified and/or there is a need to communicate via the Customers System.
12.3. The Customer must immediately notify Interneto Vizija about any changes in his contact information by adjusting the information in the Account or notifying Interneto Vizija in another manner. Sending of notices or calling using the e-mail address or telephone number last known by Interneto Vizija shall qualify as proper provision of information.
12.4. The Customer must send notices to Interneto Vizija to the contact e-mail address indicated on the Website.
12.5. All and any information that Interneto Vizija provides to the Customer in the system as well as all and any information provided to the Customer individually by e-mail, including, without limitation, these General Terms and Conditions, shall be deemed to have been provided to the Customer in writing.
13. CONTENT MODERATION AND HANDLING OF NOTICES REGARDING ILLEGAL CONTENT
13.1. When using the Services and hosting, transmitting or otherwise using information and content, the Customer must comply with these General Terms and Conditions, including the restrictions set out in clauses 6.3.3 and 6.3.6, as well as the requirements of applicable legal acts.
13.2. Interneto Vizija does not carry out general prior monitoring of information or content hosted or transmitted by Customers. Interneto Vizija may become aware of potentially illegal content, breaches of the General Terms and Conditions or other violations through notices submitted by natural or legal persons, orders or notices from competent authorities, automated security measures or other lawful means.
13.3. Potentially illegal content or another violation may be reported using the electronic Report Abuse form available on the Website of Interneto Vizija or by e-mail to abuse@iv.lt. The notice must contain sufficient information to identify and assess the potential violation. Notices received shall be reviewed taking into account the information provided therein, the circumstances described and, where applicable, the evidence submitted.
13.4. Interneto Vizija uses automated technical security measures that may detect potential violations relating to the use of the Services and initiate their review. Such measures include, among other things, detecting malicious files using antivirus and other security systems and checking the reputation of IP addresses against public or specialised reputation lists. Cases identified by automated measures are registered in the violation handling system of Interneto Vizija and referred to employees for review.
13.5. Automated measures are not used to make a final decision regarding removal of the Customer’s content, restriction of access thereto, or suspension or termination of the Services. Each registered potential violation and the circumstances thereof are reviewed by an employee of Interneto Vizija, who makes the final decision regarding the measures to be applied.
13.6. Where Interneto Vizija determines that illegal content is hosted or transmitted through the Services, that these General Terms and Conditions or requirements of applicable legal acts are breached, or that third-party rights are infringed, Interneto Vizija may, taking into account the nature, severity and circumstances of the violation, apply proportionate measures, including requiring the violation to be remedied, restricting access to the relevant content, restricting the provision of the Services, temporarily suspending the Services or terminating them in the cases provided for in these General Terms and Conditions and applicable legal acts.
13.7. When applying the measures provided for in this Section, Interneto Vizija shall act diligently, objectively and proportionately, taking into account the circumstances of the specific case and the rights and legitimate interests of all persons concerned, including freedom of expression and other rights and freedoms enshrined in the Charter of Fundamental Rights of the European Union.
13.8. The Customer shall be informed of a decision made by Interneto Vizija to restrict information provided by the Customer or the use of the Services, and of the reasons for such decision, in the cases and in accordance with the procedure provided for by applicable legal acts.
13.9. Information regarding an identified potential violation, its investigation and decisions made by Interneto Vizija shall be provided to the Customer through the violation handling subsystem available in the Customers System. A Customer who disagrees with an identified violation or a decision made in relation thereto may submit explanations, additional information or evidence, or provide reasoned arguments contesting the decision through the same system. The information submitted by the Customer shall be reviewed by an employee of Interneto Vizija. Taking into account the arguments submitted and other relevant circumstances, the previous decision may be upheld, amended or revoked.
14. EXPIRY OF SERVICES AND DATA TRANSFER
14.1. The Customer shall be responsible for creating copies of any data stored within the Service that the Customer wishes to retain and for transferring such data before the end of the paid validity period of the Service, except where applicable legal acts or the Special Terms and Conditions applicable to a particular Service provide otherwise.
14.2. Upon expiry of the paid validity period of the Service, where the Customer has not renewed the Service, Interneto Vizija shall be entitled to suspend provision of the Service from the following calendar day. Upon suspension of the Service, the Customer may lose the ability to independently access the Service and the data stored therein.
14.3. The retention period applicable to a suspended Service and the data stored therein depends on the type of the specific Service. Unless expressly stated otherwise in the Special Terms and Conditions or on the Website, Interneto Vizija does not guarantee retention of the Service or the data stored therein after expiry of the paid validity period of the Service, except where applicable legal acts require the data to be retained or require an opportunity to retrieve such data for a specified period.
14.4. Where a suspended Service and the data stored therein have not yet been deleted, Interneto Vizija may, where technically possible, at the Customer’s request and subject to the restoration or renewal conditions applicable to the relevant Service, restore operation of the Service or otherwise provide access to the data. Such possibility is not guaranteed and does not affect the Customer’s obligation to create copies of and transfer its data before expiry of the paid validity period of the Service.
14.5. Where the requirements of Regulation (EU) 2023/2854 of the European Parliament and of the Council concerning switching between data processing service providers apply to a particular Service, the provisions of this Section shall apply insofar as they do not conflict with such requirements.
14.6. In the cases referred to in clause 14.5, the Customer shall independently organise and carry out the transfer of its data and digital assets to a service provided by another provider or to the Customer’s own information and communications technology infrastructure. Interneto Vizija shall not obstruct such transfer and, to the extent required by applicable legal acts, shall provide the Customer with the access credentials available for the Service used by the Customer, data export capabilities and other reasonably necessary technical information.
14.7. Interneto Vizija shall not be required, on behalf of the Customer, to create or configure services with another service provider, access the systems of another service provider, upload the Customer’s data thereto, restore the Customer’s systems or perform other migration work. Such actions shall be carried out by the Customer itself or by a service provider selected by the Customer, except where the Parties separately agree on additional migration services or where specific actions are required under applicable legal acts.
14.8. Where a process of switching data processing service providers is carried out in accordance with applicable legal acts, Interneto Vizija shall, during the applicable transitional period, refrain from creating technical or contractual obstacles preventing the Customer from using the Service functionalities required for the transfer and shall maintain the security and availability of data as required by applicable legal acts.
14.9. Following expiry of the transitional period established by applicable legal acts or agreed with the Customer, the Customer shall be provided with a period of no less than the minimum period required by applicable legal acts to retrieve its exportable data and digital assets. The Customer shall be responsible for downloading and transferring them within such period.
14.10. Exportable data and digital assets include data provided by the Customer or generated through the use of the Service that can technically be exported. They do not include data of the internal systems of Interneto Vizija, internal configurations, technologies or other information where disclosure would infringe the intellectual property rights or trade secrets of Interneto Vizija or third parties, or compromise information security, to the extent that such restriction is permitted by applicable legal acts.
14.11. Following expiry of the applicable data retrieval period and, where applicable, successful completion of the switching process, Interneto Vizija shall be entitled to delete the Customer’s exportable data and digital assets, except for information that Interneto Vizija is required to retain under applicable legal acts.
14.12. Only such fees for the transfer of Services or data may be charged as are permitted under applicable legal acts. Where applicable legal acts prohibit switching or data transfer charges, no additional charge shall be applied for standard data export and access capabilities provided to the Customer.
15. FINAL PROVISIONS
15.1. The Agreement, the General Terms and Conditions, and the Special Terms and Conditions shall be governed by the law of the Republic of Lithuania.
15.2. Interneto Vizija may at any time assign its rights and obligations under the Agreement, the General Terms and Conditions, and the Special Terms and Conditions to third parties without obtaining the Customer’s consent, but in this case Interneto Vizija must ensure that, as a result of such assignment to third parties, the Customer’s position will not worsen, and the scope of the Customer’s rights and obligations will not change.
15.3. All and any disputes of the Parties relating to the Agreement, the General Terms and Conditions, and the Special Terms and Conditions shall be resolved by method of negotiations. Where the Parties are unable to resolve a dispute by method of negotiations within 30 (thirty) days, the dispute shall be finally resolved in court with consideration of the registered address of Interneto Vizija, except in cases where laws of the Republic of Lithuania provide for a different jurisdiction.
15.4. The Customer Consumer shall first seek to resolve any dispute arising with Interneto Vizija in accordance with these General Terms and Conditions by submitting a written claim to Interneto Vizija by e-mail to info@iv.lt. If Interneto Vizija fails to respond to the Customer’s claim or does not satisfy the claim within 14 (fourteen) business days from receipt thereof, the Customer shall be entitled to apply to the State Consumer Rights Protection Authority (www.vvtat.lt) or, where the dispute falls within its competence, to the Communications Regulatory Authority of the Republic of Lithuania (www.rrt.lt). If the Customer is unable to protect its interests through the above means, the Customer may seek judicial protection in accordance with the procedure set out in clause 15.3 of these General Terms and Conditions.
