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Privacy policy

1. General provisions

1.1. UAB Interneto vizija (hereinafter referred to as “the Company”) respects the right to privacy and undertakes to protect it for all Company’s customers, including the visitors of the Company’s website https://www.iv.lt (hereinafter referred to as “the Website”), undertaking to protect the privacy of their personal data and assurance of their rights as data subjects.
1.2. This Privacy Policy governs the basic principles and procedures for collecting, processing and storing personal data of the Company’s customers (including the Website visitors).
1.3. By using the Company’s Website, as well as by subscribing/using the services offered by the Company and providing your personal data to the Company you agree to this Privacy Policy (except for the data processing actions that will require your individual consent). Customers are deemed to be familiar with the Privacy Policy when they tick the checkbox during the final on the Website /Customer System. You can reach Privacy Policy at any time on the Website.
1.4. By processing your personal data we comply with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the Regulation), the Republic of Lithuania Law on the Protection of Personal Data – LPPD), the Law on Electronic Communications of the Republic of Lithuania (hereinafter referred to as “the LEC”) and other directly applicable legal acts governing the protection of personal data, as well as the instructions of the data protection supervisory authorities (in Lithuania – the State Data Protection Inspectorate).

2. What definitions are used?

2.1. Personal data means any information about a natural person who is identified or identifiable (the “Data Subject”); a natural person who can be identified, whose identity can be determined directly or indirectly, in particular, by the identifier, such as his name, personal identification number, location data and Internet identifier, or according to one or more features of physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
2.2. The Data Subject is a natural person, a customer of the Company (including the Website visitors) whose personal data are collected by the Company.
2.3. Consent of Data Subject means any express, specific and unequivocal expression of the will of the duly notified Data Subject in a statement or unambiguous manner in which he consents to the collection, processing, and retention of the personal data relating to him/her.
2.4. Data processing – any operation or sequence of operations, such as collecting, recording, sorting, organising, storing, adapting or modifying, extracting, accessing, using, disclosing, transmitting, distributing, or otherwise changing, by automated or non-automated means of personal data or personal data sets and access to them, as well as matching or interconnection with other data, their restriction, erasure or destruction.
2.5. Data processor means a natural or legal person, a public authority, an agency or other entity that processes personal data on behalf of the data controller.
2.6. Data controller is UAB Interneto vizija, a company set up in accordance with the laws of the Republic of Lithuania, code 126350731, registered office address J. Kubiliaus g. 6, 08234 Vilnius, Republic of Lithuania, the data of which are collected and stored in the Register of Legal Persons.
2.7. A cookie is a small piece of text information automatically created when browsing the Website and is stored on your computer or other end device.
2.8. Direct marketing shall mean an activity intended for offering goods or services to individuals by post, telephone or any other direct means and/or for obtaining their opinion about the offered goods or services.

3. What information concerning your personal data do we collect?

3.1. The Company collects and further processes the following personal data that you submit to us yourself by signing up and/or ordering the services on the Website or by ordering services in other ways: full name, personal number, address, e-mail address, tel. no. , data related to the provision of services, e.g., service and its ordering details, account numbers, billing, payment details, information on consent or disagreement to the processing of personal data for direct marketing purposes, passwords and any other details that you provide additionally at your initiative, during the registration and/or ordering, management of services.
3.2. Your personal data referred to in clause 3.1 are stored during the period of cooperation of the Company and you (during the provision of services) and for 10 (ten) years from the end of this period.
3.3. The Company collects and further processes the personal data that you provide indirectly by signing up and (or) ordering services on the Website, i.e. these data are automatically collected from your computers and/or mobile devices when you access the Website: login IP addresses and time, user‘s browser and its version, websites you visited before visiting our Website, data on the use of services, e.g., data collecting while using cookies and similar technologies related with Internet browsing etc.
3.4. Your personal data referred to in clause 3.3 are stored during the period of cooperation of the Company and you (provision of services) and depending on the data, up to one year after the end of this period. These data may be stored for a longer period if there are other legal grounds for such storage period.

4. What is the purpose of processing your personal data?

4.1. The Company processes the above personal data for the following purposes of data processing: service purchase (order) processing and administration, identification of the Company‘s customers in the Company‘s information systems, registering on the Website and logging in to your account, handling bookkeeping related to the service orders, contacts with you for the performance of contractual obligations, for direct marketing purposes (only with prior consents of the Data Subjects).

5. How do we process your personal data?

5.1. We ensure that your personal data will be: processed in a lawful, fair and transparent manner, data are collected for specified, clearly defined and for legitimate purposes, and not further processed in a way incompatible with those purposes, adequate, appropriate data and necessary only for the purposes for which they are processed (applying the data reduction principle); accurate and, if necessary, updated (applying the precision principle); processed in a manner that ensures appropriate security of personal data by appropriate technical or organisational means including protection against unauthorised data-processing or unauthorised data processing and accidental loss, destruction or damage (respect of the principle of integrity and confidentiality).

6. What Data Subject’s rights you have?

6.1. You have the following rights of the Data Subjects which we will implement upon receipt of your request (vadovams@iv.lt; by post, at J. Kubiliaus g. 6, 08234 Vilnius), after your submitting proper identification: to have an access to your personal data and to be informed of how it is are processed; to request the correction of inaccurate personal data relating to you; also to require to supplement any incomplete personal data; require the Company to delete personal data relating to you if: a. this is no longer needed to accomplish the purposes for which it was collected or otherwise processed; b. you withdraw your consent and there is no other legal basis for processing your personal data; c. personal data was processed illegally; d. on other grounds set out in the Regulation; to require the Company to limit the processing of your personal data; to receive personal data related to you that you have submitted to the Company in a systematic, commonly used and computer-readable format (you also have the right to ask the Company to transfer your personal data to another data controller); to object to the processing of your personal data (for example, for direct marketing or otherwise).
6.2. Should you consider that your rights as Data Subjects are violated, you can file a complaint with the State Data Protection Inspectorate. More information about the State Data Protection Inspectorate and complaints can be found on https://www.ada.lt/.

7. How do we process your personal data for direct marketing purposes?

7.1. Only with your prior consent and following the LPPD, LEC and the provisions of the Regulation, we will send you the Company’s newsletters by email and/or ask about the quality of existing services.
7.2. We process the following of your personal data for direct marketing purposes: full name, e-mail address.
7.3. Your personal data for direct marketing purposes is retained until your refusal to receive direct marketing communications is submitted.

8. To whom do we transfer your personal data?

8.1. The Company’s employees are given access to your personal data only if it is necessary to fulfil their responsibilities and only with the employee’s obligation to comply with the confidentiality requirement.
8.2. The company can provide your personal data to: data processors who provide services to the Company and process your personal data on behalf of the Company and for the benefit of the Company or yourself; to law enforcement authorities when there is a legal basis; to other third parties, with your consent.
8.3. We only use the data processors who ensure to have the appropriate technical and organizational measures in place, in such a way that the data processing complies with the requirements of the Regulation and ensures the protection of your rights as Data Subjects.
8.4. Please note that the above data processors have the right to process your personal data only according to our instructions.
8.5. The data processor cannot use another data processor without prior written permission of the Company (data controller) of a specific or general written permit.
8.6. Your personal data may also be provided in response to official requests from public authorities and the court, but only after verifying the legality of these requests.
8.7. Your personal data concerning the provision of relevant services (for example, domain/certificate registration in other countries, etc.) may be provided to other countries (including third countries), but only with your consent.

9. What cookies do we use, and how?

9.1. In order to make it possible for you to more conveniently and efficiently browse the Website and provide you with useful offers, we use the following cookies on the Website: Session (customer system session information), referrer (recommendation link information), __cfduid (CloudFlare security system information), ss, tawkUUID (Tawk.to chat app information), GPS, PREF, VISITOR_INFO1_LIVE, YSC (YouTube video content streaming information).
9.2. These cookies are used by logging in to the Clients area at https://klientams.iv.lt/, by clicking on the recommendation link, by contacting the customer support specialists via the Tawk.to program, viewing the YouTube video content.

10. What links do we provide on the website?

10.1. The site will contain the links to third-party websites (e.g., https://www.domreg.lt/), legal acts, as well as social networks (has the ability to share content on Facebook and LinkedIn social networks, Instagram as well as on YouTube). It should be noted that third-party sites whose links are posted on the Website are subject to the privacy policies of these websites and the Company is not responsible for the content of the information provided by these websites, their activities and their privacy policies.